Privacy Policy
This privacy policy is designed to tell you about CriticaLog’s practices regarding collection, use, disclosure and storage of personal information (as defined below) that you may provide to us either directly or via this website. Please be sure to read this entire privacy policy before using or submitting information to this website. The current website is controlled by CriticaLog with its corporate office in Bangalore, India (together referred to as “CriticaLog” or “we”) and is governed by Indian law.
Personal Information
Examples of customer information that we collect include names, information on your shipment, addresses, e-mail addresses and telephone numbers. Some of the information collected by CriticaLog is data, which relates to an identifiable person (“Personal Information”). Collection of personal information and purpose thereof CriticaLog collects and stores information about every shipment it handles in order to enable efficient provision of shipment delivery services demanded by its customers. CriticaLog uses information about its customers, their shipments, and their shipping activity to provide or enhance the services it makes available to its customers, communicate with its customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, accomplish the billing function, and comply with government regulations applicable to us or our subsidiaries. Any personal information which we collect will be used solely to provide our services, and we will not store it for any longer period than is legally permissible and required for this purpose.
Mobility
Your privacy is important to us. The mobile application is developed for our riders usage and we track their current location to improve mapping experience, to trace the shipments, and to automate the claim process. This information is secured and is not shared to any external parties. if you have any queries regarding the Mobility Application, Please contactitadministrator@criticalog.com
Consent
By using this website, you consent to the terms of our online privacy policy and to the processing of your Personal Information for the purposes detailed herein.
Third Parties
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. Also, we may ask our subsidiaries to process information, for those purposes, on our behalf. These vendors add / or subsidiaries are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. We will monitor on an ongoing basis the compliance with the provisions of the applicable local legislation and regulations by third party processors, such as suppliers and contractors, of personal information held by us.
Fair And Secure Processing Of Your Personal Information
It is our policy to take all necessary steps to ensure that all your personal information held by us is processed fairly and lawfully. We will take all necessary steps to implement and maintain this privacy policy. All our employees and data processors that have access to personal information are obliged to respect the confidentiality of your personal information.
Access And Correction
You can find out which of your personal information is held by CriticaLog by contacting CriticaLog corporate office. We will acknowledge your request within 4 weeks. Should we be prevented from disclosing your personal information we will give reasons for any such refusal. To keep your personal information accurate, current, and complete, please contact us about any incorrect information. We will update or correct the personal information in our possession.
CriticaLog Websites
The following paragraphs describe our commitment to the protection of personal information as it applies to the CriticaLog websites. Except as otherwise stated, we may use your information to improve the content of our website, to customise the website to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and other purposes specified in this privacy policy. We may disclose your personal information where required by applicable laws, court orders, or government regulations.
Collection Of Personal Information On CriticaLog Website
Users can visit most areas of this website without revealing who they are or without providing any information about themselves. However, some of our interactive services require users to identify themselves to enable the interactive function. On this website, CriticaLog may ask users to provide personal information.
Active collection of personal information and purpose thereof during your visit of this website, CriticaLog actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail. Some areas of this website may require you to submit personal information for you to benefit from the specified features (such as e-mail alerts or newsletter subscriptions). You will be informed at each information collection point which information is required and for which purpose.
Passive collection of personal information and purpose thereof as you navigate through a website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies (see next paragraph), internet tags and navigational data collection. This website uses Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your internet service provider so you can access the internet. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.
Cookies
Cookies are small text files that a website can send to a user’s browser for storage on the hard drive. Cookies can make website usage easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. When you view this website, CriticaLog may store some information on your computer.
This will be in the form of a cookie file. We use cookies to store information, which we may use to improve the content of our site and to customise the site to your preferences. CriticaLog also uses cookies to gather statistics on the use of www.criticalog.com. No information is passed to CriticaLog from any criticalog.com cookie or its use. The cookie can only be accessed by www.criticalog.com. We consider your browser settings to reflect your consent to, or refusal of, the cookies we use on our website. If you prefer not to accept cookies or if you prefer to be warned when one is being used, you can update these settings in the settings menu of your browser. Please consult the documentation provided by the vendor of your browser if you are unsure how to do this.
Note, however, that if you or your site administrator has disabled cookies, the website will not function properly. We also use third-party services (such as Google Analytics) to collect aggregate information about the visitors to our website. These third-party services use cookies to provide us with non-personally identifiable information about your visit to this website (e.g. the number of visits, the location from which you visited this website and the number of pages you visited on this website). We use this information to improve the presentation and content of this website. Please note that data that is collected by these third-party services outside www.criticalog.com – if any – will not be governed by this privacy policy, but by the privacy policies of the respective third party. If you wish to disable Google Analytics on your browser, please follow these steps.
E-mail Address
If you subscribe to our e-mail alerts, we collect your e-mail address. This address will only be used for keeping you informed as indicated. If you wish to unsubscribe from our e-mail alert list, you can do so by contacting us through info@criticalog.com
Security
CriticaLog takes all steps reasonably possible to protect your personal information as collected by CriticaLog in using this website and to protect such personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We have implemented appropriate technical and organizational measures to safeguard and prevent unauthorized access to your information and to maintain data security, such as the web filtering, website evidence collector, secure socket layer and web application firewall. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. You should keep in mind that internet transmission is not 100% secure or error-free. In particular, e-mail sent to / or from this website may not be secure, and you should, therefore, take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.
Links To Other Websites
This website may contain links or references to other websites as a convenience to the user. Please be aware that CriticaLog is not responsible for the privacy practices or the content of such other websites and that, in any case, this privacy policy does not apply to those websites. We encourage you to read the privacy policy of every website you visit.
Change
CriticaLog may revise this privacy policy. You agree to be bound by any such revisions and should therefore periodically visit this page to determine the current terms to which you are bound.
Terms of Use
Access to and use of this CriticaLog World Wide Website (CriticaLog site) is provided subject to these conditions. Use of this site constitutes acceptance of these conditions in full.
The information relating to CriticaLog and its subsidiaries or affiliated companies (collectively “CriticaLog”) and CriticaLog’s products and services on this site are provided subject to the following conditions: Information on this internet site is provided as is. CriticaLog makes no warranties or representations about the accuracy or completeness of this CriticaLog site content. CriticaLog nor any of its contractors or employees shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content of this site.
In no event shall CriticaLog or any of its contractors or employees be liable for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from this CriticaLog site. The links in this area may let you leave the CriticaLog site. Such linked sites are not under the control of CriticaLog and CriticaLog is not responsible for the contents of any linked site. Whilst CriticaLog makes all reasonable attempts to exclude viruses from this site, it cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguarding actions before downloading information from this site.
By transmitting or posting any form of communication to this site, you agree that CriticaLog may use your communication as material for any purpose, including reproduction, transmission, publication, broadcasting and posting. With respect to your personal data, reference is made to the privacy policy of CriticaLog.
All intellectual and other property rights, trademarks and trade names in the information contained in this site are held by CriticaLog. No rights of any kind are licensed or assigned or shall otherwise pass to persons accessing this information. The sender of any communications to this internet site or otherwise to the owners of this site shall be responsible for the content and information contained therein, including its truthfulness and accuracy. CriticaLog may revise these terms of use. You agree to be bound by any such revisions and should, therefore, visit this page every time you visit the CriticaLog site to determine the current terms to which you are bound.
You (the client/customer) agree and consent to receive all communications at the mobile number provided, even if your mobile number is registered under the DND/NCPR list under TRAI regulations. And for that purpose, you further authorize the Company to share/disclose the information to any third-party service provider or any affiliates, group companies, their authorized agents or third-party service providers.